Questions & Answers

SPONSORSHIPS

How can I become an Atomic sponsored athlete or brand ambassador?

We start all sponsored athletes as Atomic affiliates. If you genuinely love Atomic and want to learn more about how you can help grow our brand, you can apply to become an affiliate Click Here.

If you are only interested in representing our brand to get free products, then we aren't the right fit. Atomic was founded to do things differently. We put the quality of the products above all else. When we are considering working with an athlete, we are incredibly selective. We look for people who already use and love our products, and who resonate with our mission.

 

ORDER PROCESSING 

How long will it take my order to process?

Our warehouse operates Monday through Friday. Orders received on week days before noon MST will be processed and shipped same day. Orders received after noon or on the weekend will ship the next business day. Orders will not be shipped out on holidays, they will be shipped the following business day. Shipments may be delayed in the event of a natural disaster, power outage, or other instances that our out of our control. 

Possible Fraudulent Orders

  • If our merchant service provider flags an order as potentially fraudulent, a customer service associate may reach out to verify the payment and billing information.
  • If you cannot be reached or cannot provide proper identification, your order will be cancelled.

 

SHIPPING

How long will it take my domestic (U.S) order to arrive?

All domestic orders within the US are shipped via UPS or USPS. Once shipped, orders will arrive within 3-5 business days, but usually sooner. You will receive an email with tracking information as soon as your order is processed. When you first receive your initial shipping confirmation email, your label has been printed and is being prepared for shipment.

How long will it take my international order to arrive?

International orders are shipped via UPS or Standard International - Mail Innovations. UPS Worldwide generally takes 3-4 business days, and mail innovations takes 8-14 business days. Mail innovations moves through your country's local post network for final delivery.  Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies, and our shipping does not cover these fees. When you first receive your initial shipping confirmation email, your label has been printed and is being prepared for shipment.

Atomic Strength Nutrition is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.

Atomic Strength Nutrition is not responsible for any packages once they are in the hands of the shipping provider. 

What countries does Atomic ship to?

We offer worldwide shipping via UPS and Mail Innovations for all orders outside of the U.S. 

Why is there a customs fee included with my international order?

Customs fees are not covered in the shipping costs that are charged by Atomic Strength Nutrition. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office. Most countries allow up to a certain value of goods into the country without any additional duties and taxes. Please note that no matter whom the carrier is, U.S. Postal or private, the laws and rules are the same for everyone. Each country is different and each carrier handles these issues differently when clearing customs. UPS/Mail Innovations ship’s all international orders, as they guarantee your package’s delivery within 3-4 business days, and will contact you to pay the fees before delivery. 

 

RETURNS & EXCHANGES

Return Policy

In the event a refund is issued, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Please send all returns, with the packing slip/order number included, to:

Where is My Refund?

Returned packages will be processed within 7 business days. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account. Then contact your bank or credit card company, it may take some time before your refund is officially posted (5-7 business days). There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@atomicstrengthnutrition.com.

Incorrect Item Received

We make every effort to ensure our packages ship out correctly and quickly, but occasionally mistakes are made. If we made a mistake with your order, please email us at info@atomicstrengthnutrition.com. We may request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. 

 

WHOLESALE

Does Atomic sell items at wholesale?

We do offer wholesale orders to select gyms and supplement retailers within the continental US and Mexico. We do not offer wholesale for online retailers and distributors. For more information or to apply to carry our line, please email wholesale@atomicstrengthnutrition.com

 

Can I find Atomic Strength Nutrition Supplements in my local supplement shop?

Atomic Strength Nutrition can be found in many gyms and supplement retailers across the US. We're adding new retailers every day. Your best bet is to call your local store and ask if they carry our line. If they do not, you can always order online! Be sure to let them know why you love Atomic, they can always reach out to us to pick up the line.


If you have any problems or issues that are not covered on this page, please email us at info@atomicstrengthnutrition.com and we will get back with you as soon as possible.